An EPIC Solution for Economic Hardships in NPOs Part 7 (Conclusion)

April 8, 2010

Get Going!So… get out there and get people to know, like, and trust you. Ensure that this is done EPIC-ally.

If you already have a reserve – great! Implement this strategy and nurture the relationships you have at this time of hardship.

Just starting, or can’t figure out how the next bill will be paid?  Then stop!  Take the next few days to figure out what you can do to immediately have people experience, participate, be filled with images of your organization and its cause, and ultimately connect with you, your cause, and with like-minded people that support you.  This will build a resource engine that is unstoppable due to vitality. This strategy will accomplish the non-profit’s mission because it is viable; and (rightfully so) will build a foundation of success through sustainability in order to accomplish the future vision…and to make it through those hardships that come our way.

Read: Part 1 Part 2 Part 3, Part 4, Part 5, Part 6, Part 7, Get the Full Article

References

Jantsch, John (2008).  Duct tape marketing: The world’s most practical small business marketing guide. Nashville, TN: Thomas Nelson.

An EPIC Solution for Economic Hardships in NPOs Part 6 (Connective)

April 1, 2010

The key to surviving is to focus on time and brand. Get people to know, like, and trust you. But how? EPIC-ally!

People become supporters of non-profits when the organization approaches them EPIC-ally.

ConnectivityExperiential
Participatory
Image-Rich
Connective

People need connectivity. If this is doubted, then look at Facebook, MySpace, Google’s introduction of Buzz, the explosion of dating sites, Plaxo, LinkedIn, and Twitter. Every major brand has communities surrounding its products and storefronts. Project management systems now integrate social components.  Blogs themselves connect speakers and their audiences.  Most modern churches use numerous aspects of technology and the web to connect the members of their congregations locally and as they travel on missions trips. There is Kiva.org which allows micro lenders to travel into the field to meet with other like-minded lenders whom have helped fund the same project.  Even education’s transition to the online environment for courses as well as simply collaborating and sharing with other students that are on the other side of the globe; proves that people need connectivity.

People want to feel as though they are a part of what the organization is doing, and they want to see the results thereof.  Connectivity transitions a person from merely liking the organization and its cause, to actually trusting it.   With this new found trust through connectivity comes the inherent results of effective marketing, which have not yet been mentioned.  After someone gets to know, like, and trust you; they will contact, repeat buy/support, and refer others. By providing avenues by which people may connect, on all levels and in all possible ways, with the organization; knowledge is gained, favor is given, loyalty is birthed out of trust, and the resource engine will begin to sustain itself as well as gather new fuel. It will even replace broken or missing parts through people who contact, repeat support, and now refer their friends and contacts to support your organization’s cause.

Read: Part 1 Part 2 Part 3, Part 4, Part 5, Part 6, Part 7, Get the Full Article

References

Jantsch, John (2008).  Duct tape marketing: The world’s most practical small business marketing guide. Nashville, TN: Thomas Nelson.

Sweet, L. (2007). The Gospel according to Starbucks: Living with a grande passion. Colorado Springs, CO: WaterBook Press.

The EPIC acrostic is adapted from Leonard Sweet’s “The Gospel According to Starbucks: Living with a Grande Passion”, 2007.

Portugal 2010

March 21, 2010

As Western Christians we often only view missions trips as evangelical in nature. I personally struggled with this as evangelism, in its typically defined role, has never been a passion of mine and I failed to see why I should be the one to evangelize. It was on a trip to South Africa in 2006, and the resulting relationships thereafter, whereby I learned that conversions are not the only thing missionaries and Christians serving elsewhere in the world need help with. They need help with actions surrounding construction, technology, support processes, and even business.

Over the course of the last 18-24 months God has built a relationship between myself and an organization in Portugal called Teófilos. Teófilos is a provider of online learning and a platform and community for students of the Bible for Portuguese speaking people groups. One of the biggest issues Teófilos faces is the transition it is trying to make from being solely the endeavor of one missionary family to that of a sustainable entity functioning as a non-governmental organization (non-profit) in Portugal, Brazil, and beyond. In Portugal specifically there are many other para-church organizations that desire assistance with their organizational advancement. The areas in which they need help are in business methodologies and processes such as marketing, budgeting, constituent relationship management, and even day-to-day operations.

The third week of May 2010, just a few short weeks away, I will travel to Portugal to meet with leadership of such para-church organizations and to work alongside Teófilos for two weeks. As part of this trip God has arranged for me to provide two different seminars. One, at the Portuguese Baptist Theological Seminary (STB) and another all-day three-session seminar to a conglomerate of missionaries, mission organizations, church leaders, and lay-people.

It has been requested that I specifically speak on topics surrounding marketing, re-visioning, and to provide tools to further their ministries from an organizational development and advancement vantage point. In other words, to assist them in transitioning their work to a sustainable endeavor that won’t falter when their personal support dries up.  The title of the seminar is “Community and Relationship Building for Self-Sustainability in NPOs/NGOs”.

I would like to invite you to pray about how you, your families, your church, and your friends can be of assistance in this outreach. Here are some ways in which you can support this missions trip:

  1. Prayer- for safety, finances, preparations, and opportunities of service while in Portugal.
  2. Give by check- contact me via the contact page or through email to obtain mailing address.
  3. Give Online- Click on the ChipIn! above and make a donation with your debit, credit, or bank transfer through PayPal.
  4. Follow the trip via Twitter or Facebook.

Note: A giving receipt can be supplied upon request and 100% of your gift will go towards the cost of this trip.

This trip is in partnership with:

40 Days of Water

February 17, 2010

NPOdev is making a change over the next #40Days.

In short, it’s a way to give clean water to Africa by making water your only beverage for the next #40Days

Here are some facts:

Created with flickr slideshow.

What if you ONLY drank water for the next 40 days and gave all other drink money to Africa??

Let’s say you spend an average of $4/day on beverages other than water (whether at home or at work), $4 x 40 days = $160 or 321, 920 Ugandan Shillings.

Don’t just give something up; put something better in its place.

Imagine the difference YOU can make! (You can also click the image below.)

An EPIC Solution for Economic Hardships in NPOs Part 3 (Experiential)

February 11, 2010

The key to surviving is to focus on time and brand. Get people to know, like, and trust you. But how? EPIC-ally!

People become supporters of non-profits when the organization approaches them EPIC-ally.

Excellent Example of "Experiential" EventExperiential
Participatory
Image-Rich
Connective

People need to experience your organization. They want to know that what they are considering supporting is real. They want to know the organization and the cause it is helping. Deliver an experience to the potential supporter. Consider the September 5th, 2008, “Stand Up to Cancer” fundraiser that was a team event between ABC, NBC, and the CBS television networks. This program involved the viewer and forced them to experience what it was like to not only have cancer, but what it was like to screen and test for cancer, research cancer, and ultimately beat cancer. They educated the viewer. There was not a single viewer who got up off the couch that night and said they “do not know cancer”. Everyone knew cancer after they experienced that program.

Read: Part 1 Part 2 Part 3, Part 4, Part 5, Part 6, Part 7, Get the Full Article

References

Sweet, L. (2007). The Gospel according to Starbucks: Living with a grande passion. Colorado Springs, CO: WaterBook Press.

The EPIC acrostic is adapted from Leonard Sweet’s “The Gospel According to Starbucks: Living with a Grande Passion”, 2007.

An EPIC Solution for Economic Hardship in NPOs Part 2 (Brand)

February 6, 2010

When focusing on brand, a company is trying to build its image within the community (area of influence) it serves, and from whence its supporters reside (figuratively, not necessarily literally/physically).  In a for-profit business this is commonly recognized as the target market and its corresponding segment. Realizing then that branding has a lot to do with how the organization is perceived, or its image, one might conclude that an NPO must focus on marketing. However, a requirement of traditional marketing is to spend large sums of money on numerous vehicles such as expensive advertising campaigns.  To view image building as marketing then would be counterintuitive for a not-for-profit company as it is struggling to acquire money for operational expenses, let alone an extensive marketing campaign.

What is required, then, is to view marketing in an entirely different light. Effective marketing is not sales.  When a business tries to promote a product directly, it often fails to get the individual (or a collection of individuals, and therefore other organizations) to know, like, and trust the company.  The business fails to educate the customer as to why the customer has a need for their product or service, what the benefits are, and why they can be trusted.

Therefore, and especially in the non-profit arena, marketing must be viewed through lenses that do not consider marketing sales, but rather as the educating of stakeholders (constituents, clients, customers, supporters, anyone who has a relationship with the organization) as to why the entity should be supported and why its services, products, or outreach is needed.  Effective marketing is getting people to know, like, and trust you (Jantsch, 2008).

The most effective way for an NPO to survive economic turmoil is to have been proactive in these areas, thereby having a reserve to tap into.  It’s also a tremendous boon to have a die-hard fan base that will support the company, even to the supporter’s detriment.  This of course is the best-case scenario, and provides a goal for non-profits to work towards.  Most often, though, small, young, or newly-started non-profits don’t have these sustainability reserves as a resource, and are back to facing the plight of how to survive this time of hardship.

The key to surviving is to focus on time and brand.  Get people to know, like, and trust you.  But how?  EPIC-ally!

Read: Part 1, Part 2, Part 3, Part 4, Part 5, Part 6, Part 7, Get the Full Article

References

Jantsch, John (2008).  Duct tape marketing: The world’s most practical small business marketing guide. Nashville, TN: Thomas Nelson.

An EPIC Solution for Economic Hardship in NPOs Part 1 (Intro & Time)

January 30, 2010

These certainly are hard economic times.   Not only is it difficult for people to meet their personal obligations, but it is even more difficult – and most of the time impossible – for them to give to the extent that they would normally give.

What about business? Because people are spending less, are out of work in some cases, and are over-extended in most instances; businesses are generating less revenue. This in turn causes them to make cutbacks, which of course adds to the plight of unemployment, which then exacerbates and perpetuates the lack of a positive revenue stream.

Acknowledging that Non-Profit Organizations (NPOs) are in fact businesses, one can see that a non-profit’s revenue stream is severely damaged by this trickle-down effect as well.

A not-for-profit organization may in fact provide services or sell goods, thus receiving money, but this receipt of money is not the same  as that of the profit-vacuum that engulfs For-Profit entities.  It is a generally accepted and enforced philosophy that For-Profit businesses exist to “make a profit and return wealth to its shareholders” (Craddock, 2008).  However, this is not the same for Not-For-Profit companies as NPO’s do not deal with a profit-per-X revenue engine; they deal with a revenue-per-X resource engine.  This resource engine is broken into three parts by Jim Collins (2005, p. 17) as time (both the volunteer of it by people and the lapse thereof trough the passing of it), money (revenue-per-X), and brand (image, heritage, and mission/vision).

Since it has already been identified that money is an issue during economic times, it makes sense for non-profit companies to focus on time and brand during such hardships.  In the time scenario, constituents are more likely to give of themselves (in physical presence) than of their money.  Still, in economic hardships supporters can be asked, and are also more inclined to help through small(er) donations.  One simple example of this may be that a supporter is willing to  pay for one hour’s worth of an employee’s wage. Or they might help reward a volunteer by taking them to dinner; than through large amounts of money during economic hardship.

Read: Part 1, Part 2, Part 3, Part 4, Part 5, Part 6, Part 7, Get the Full Article

References

Collins, J. (2005). Good to great and the social sectors: A monograph to accompany Good to Great. New York: HarperCollins.

Craddock, J. (2008). The Purpose of Business. Presentation, Walden University.