Facebook Now Drives More Traffic to Websites

February 16, 2010

Reposted from http://www.steverubel.com/facebook-now-drives-more-traffic-to-web-sites

UPDATE: A couple of notes to clarify this post. First, the chart above, which I pulled from compete.com, shows the top sites that Facebook drives traffic to. Also the headline has been updated to reflect that Facebook is driving more traffic to portals than Google. The San Francisco Chronicle story, linked below, notes that Facebook is only starting to encroach on Google for other sites. The trend, however, still holds.

We’re at the beginning of a major shift in how we find, consume and interact with information. If the 2000s was the Google decade, then the 2010s will be the Facebook decade. Already, you can see the writing on the wall – pun intended. Case in point: a search for “google decade danny sullivan” pulls up his Facebook note higher than a blog post (an item I wanted to include here for context). But that’s nothing. Look at the data.

According to new stats from compete.com Facebook is becoming the web’s top source of traffic (link via Jeremiah Owyang on where else, Facebook). The image above is a snapshot I pulled from compete.com. It shows where Facebook is sending traffic…

“According to Web measurement firm Compete Inc., Facebook has passed search-engine giant Google to become the top source for traffic to major portals like Yahoo and MSN, and is among the leaders for other types of sites.

This trend is shifting the way Web site operators approach online marketing, even as Google takes steps to move into the social-media world.

Some experts say social media could become the Internet’s next search engine.”

That last line is key. I see Facebook starting to look more like Google while Google tries and stumbles at becoming more social. Bing will start to play a central supporting role here. I see Facebook and Bing becoming an “Axis of FTW” that will disrupt Google on every front. (Microsoft is an Edelman client.)
You can already see it coming…
  • Titan/Facebook Chat will challenge Gmail in communications
  • Facebook pages will disrupt Google – especially if they were to integrate Bing Maps and location technology a la Foursquare. This can quickly position Facebook as the Web’s Yellow Pages, an area that Google and Yelp currently dominate
  • Facebook will make search more social, allowing it to become annotated and curated. This up-ends Google’s core business. It also makes the Facebook self-serve advertising model smarter and more effective as it collects more data about where it sends traffic. This threatens Adwords
Social networking is here to stay. It’s where attention spirals are flowing and no one looms larger than Facebook. (Link sharing on Facebook rose 500% in six months.) And while Facebook has plenty of critics and they run into the occasional privacy concerns, I believe that they will dominate the landscape the next few years. In fact, I see them becoming the number one web site in the world in under three years. It could eat the web.
Now a lot could go wrong. It is possible that Facebook will become AOL the sequel. But I don’t see it. There’s no alternative and the more we put into Facebook the more value we gain from it. This is a different era where vertical integration (e.g. owning and controlling the whole experience) is a major plus, especially if it’s elegant and simple. There’s too much information and things vying for our attention today. This turns vertical integration and simplicity into a competitive advantage.
So what does this mean? I believe business web sites will become less important over time. They will be primarily transactional and/or for utility. Brands will shift more of their dollars and resources to creating robust presence where people already are and figure out how to activate employees en masse in a way that builds relationships and drives traffic back to their sites to complete transactions. Media companies will do the same – they will be “headless.”
Google and search will remain important for years to come. However, what we’re seeing is the beginning of big changes where social networking and Facebook will further disrupt advertising, media, one-to-one and one-to-many communications, not to mention search.

An EPIC Solution for Economic Hardships in NPOs Part 3 (Experiential)

February 11, 2010

The key to surviving is to focus on time and brand. Get people to know, like, and trust you. But how? EPIC-ally!

People become supporters of non-profits when the organization approaches them EPIC-ally.

Excellent Example of "Experiential" EventExperiential
Participatory
Image-Rich
Connective

People need to experience your organization. They want to know that what they are considering supporting is real. They want to know the organization and the cause it is helping. Deliver an experience to the potential supporter. Consider the September 5th, 2008, “Stand Up to Cancer” fundraiser that was a team event between ABC, NBC, and the CBS television networks. This program involved the viewer and forced them to experience what it was like to not only have cancer, but what it was like to screen and test for cancer, research cancer, and ultimately beat cancer. They educated the viewer. There was not a single viewer who got up off the couch that night and said they “do not know cancer”. Everyone knew cancer after they experienced that program.

Read: Part 1 Part 2 Part 3, Part 4, Part 5, Part 6, Part 7, Get the Full Article

References

Sweet, L. (2007). The Gospel according to Starbucks: Living with a grande passion. Colorado Springs, CO: WaterBook Press.

The EPIC acrostic is adapted from Leonard Sweet’s “The Gospel According to Starbucks: Living with a Grande Passion”, 2007.

An EPIC Solution for Economic Hardship in NPOs Part 2 (Brand)

February 6, 2010

When focusing on brand, a company is trying to build its image within the community (area of influence) it serves, and from whence its supporters reside (figuratively, not necessarily literally/physically).  In a for-profit business this is commonly recognized as the target market and its corresponding segment. Realizing then that branding has a lot to do with how the organization is perceived, or its image, one might conclude that an NPO must focus on marketing. However, a requirement of traditional marketing is to spend large sums of money on numerous vehicles such as expensive advertising campaigns.  To view image building as marketing then would be counterintuitive for a not-for-profit company as it is struggling to acquire money for operational expenses, let alone an extensive marketing campaign.

What is required, then, is to view marketing in an entirely different light. Effective marketing is not sales.  When a business tries to promote a product directly, it often fails to get the individual (or a collection of individuals, and therefore other organizations) to know, like, and trust the company.  The business fails to educate the customer as to why the customer has a need for their product or service, what the benefits are, and why they can be trusted.

Therefore, and especially in the non-profit arena, marketing must be viewed through lenses that do not consider marketing sales, but rather as the educating of stakeholders (constituents, clients, customers, supporters, anyone who has a relationship with the organization) as to why the entity should be supported and why its services, products, or outreach is needed.  Effective marketing is getting people to know, like, and trust you (Jantsch, 2008).

The most effective way for an NPO to survive economic turmoil is to have been proactive in these areas, thereby having a reserve to tap into.  It’s also a tremendous boon to have a die-hard fan base that will support the company, even to the supporter’s detriment.  This of course is the best-case scenario, and provides a goal for non-profits to work towards.  Most often, though, small, young, or newly-started non-profits don’t have these sustainability reserves as a resource, and are back to facing the plight of how to survive this time of hardship.

The key to surviving is to focus on time and brand.  Get people to know, like, and trust you.  But how?  EPIC-ally!

Read: Part 1, Part 2, Part 3, Part 4, Part 5, Part 6, Part 7, Get the Full Article

References

Jantsch, John (2008).  Duct tape marketing: The world’s most practical small business marketing guide. Nashville, TN: Thomas Nelson.

An EPIC Solution for Economic Hardship in NPOs Part 1 (Intro & Time)

January 30, 2010

These certainly are hard economic times.   Not only is it difficult for people to meet their personal obligations, but it is even more difficult – and most of the time impossible – for them to give to the extent that they would normally give.

What about business? Because people are spending less, are out of work in some cases, and are over-extended in most instances; businesses are generating less revenue. This in turn causes them to make cutbacks, which of course adds to the plight of unemployment, which then exacerbates and perpetuates the lack of a positive revenue stream.

Acknowledging that Non-Profit Organizations (NPOs) are in fact businesses, one can see that a non-profit’s revenue stream is severely damaged by this trickle-down effect as well.

A not-for-profit organization may in fact provide services or sell goods, thus receiving money, but this receipt of money is not the same  as that of the profit-vacuum that engulfs For-Profit entities.  It is a generally accepted and enforced philosophy that For-Profit businesses exist to “make a profit and return wealth to its shareholders” (Craddock, 2008).  However, this is not the same for Not-For-Profit companies as NPO’s do not deal with a profit-per-X revenue engine; they deal with a revenue-per-X resource engine.  This resource engine is broken into three parts by Jim Collins (2005, p. 17) as time (both the volunteer of it by people and the lapse thereof trough the passing of it), money (revenue-per-X), and brand (image, heritage, and mission/vision).

Since it has already been identified that money is an issue during economic times, it makes sense for non-profit companies to focus on time and brand during such hardships.  In the time scenario, constituents are more likely to give of themselves (in physical presence) than of their money.  Still, in economic hardships supporters can be asked, and are also more inclined to help through small(er) donations.  One simple example of this may be that a supporter is willing to  pay for one hour’s worth of an employee’s wage. Or they might help reward a volunteer by taking them to dinner; than through large amounts of money during economic hardship.

Read: Part 1, Part 2, Part 3, Part 4, Part 5, Part 6, Part 7, Get the Full Article

References

Collins, J. (2005). Good to great and the social sectors: A monograph to accompany Good to Great. New York: HarperCollins.

Craddock, J. (2008). The Purpose of Business. Presentation, Walden University.

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