Non Profit Communication Vehicles

Social Media seems to have taken the marketing world by storm.  Words such as “viral”, “online”, “offline”, “always on”, “champions”, “friends”, “lurkers”, “peer-to-peer”, “network”, “engagement”, and “groundswell” have all emerged from this trend victorious and redefined.  Social Media is sometimes interpreted as any type of marketing and communication executed on the internet.  This however is not true.  Social Media is simply one of many online vehicles used for such endeavors.  Yet long before there were online methods of delivering your organization’s message there were offline methods of communication.

Most people realize that there are various forms of  transportation vehicles.  They come in all shapes and sizes.  Each type has its own specific use and function.  A company or a person must learn which type is the best to move specific items.  For example, a train is great for moving large quantities of material at a steady pace over a long distance.  However, a train is relegated to land (it won’t go very far on water).   A train then would not be the vehicle of choice to cross a large body of water such as an ocean.  In this case a jet plane or a ship might be used to accomplish the transportation need.

Crossing land and crossing the ocean are relatively easy examples to follow.  But how does one decide between a train and a semi-truck, a van or a car, or a plane or a helicopter?  These decisions in transportation can be difficult because the medium is the same.  There are only idiosyncrasies that separate the modes, and so it is with delivering your nonprofit’s message.

Communication Vehicles Type

Function Audience

Online
Websites
Your own Get people to know, like, and trust you; attract soon-to-be constituents Potential constituents, 1st Tier of Non-constituents
Partner’s Get people to know you, provide creditability, attract unexplored constituents Potential constituents, 3rd Tier of Non-constituents
Search Engine
Organic Free, general awareness (non-targeted results) Passive seekers
Paid Ads Not free, targeted results, text based Active seekers
Online public relations
Syndicated content Build a fan-base, loyalty Current list subscribers
Pod-casting Build trust through demonstrating knowledge Non-list subscribers
Online magazines Build credibility/trust, attract refusing constituents General industry, 2nd Tier of Non-customers
Blog Get people to know and like you, build credibility, attract soon-to-be constituents General industry, 1st Tier of Non-constituents
Paid Advertising
Banner ads Not free, targeted results, graphic based Active seekers
other’s e-newsletter General awareness (non-targeted results), attract unexplored constituents Passive seekers, 3rd Tier of Non-constituents
Email Marketing
e-newsletter General updates Current constituents
campaign Specific update Current constituents & donors
Social Media & Networking
Facebook Relational marketing and community building Adult and career
Twitter micro-blogging, get people to know and like you All ages and walks of life
MySpace Relational/Trend marketing and community building Teenagers and young adults
YouTube Video community, educate Learners, all ages
Flickr Image community, general sharing and inspiration Learners, all ages
Cinchcast Micro pod-casting, get people to know and like you Adult and career, learners seeking reputable info
LinkedIn Professional and industry communities, attract refusing and unexplored constituents Adult and Career, 2nd & 3rd Tier Non-constituents
Offline
Traditional Public Relations
Speaking at Conventions/Conferences Educate, get people to trust you, build credibility, attract soon-to-be constituents Industry specific, adults and career, 1st Tier of Non-constituents
Press Release Announcements, attract unexplored constituents General and industry specific, 3rd tier of Non-constituents
Hold Press Conference Announcements, pleas, revelations, attract soon-to-be constituents Industry specific, 1st Tier of Non-constituents and current constituents
Publish Articles Educate, get people to know you, build credibility, attract soon-to-be and refusing constituents General industry, 1st & 2nd Tier of Non-constituents
Paid Advertising
Commercials General awareness, semi-targeted Passive seekers
Print Ads General awareness, semi-targeted Passive seekers
Radio Spots General awareness, semi-targeted Passive seekers
Direct & Select Mail
Informational Educate, get people to know you, attract soon-to-be and refusing constituents Current constituents and 1st & 2nd Tier Non-constituents
Fundraising Raise support Current constituents and donors
Events
Fundraiser Raise support Current constituents
Meet & Greet Get people to know you, attract soon-to-be constituents 1st Tier Non-constituents
Community

(Local/National/International)

General awareness, attract refusing and unexplored constituents 2nd & 3rd Tier Non-constituents
Broadcast Programming
Television Educate, get people to know and trust you, build credibility Active seekers
Radio Educate, get people to know and trust you, build credibility Active seekers

As one can see Social Media, and Social Networking platforms, are just one presence (aspect) of communicating online with an organization’s constituency.  There is a time and  place for online marketing, and a time and a place for offline marketing.  Using these two broad channels in a directed, purposeful, and message driven way will ensure that your nonprofit maximizes its return on investment for its communications and marketing budget.

Author’s Note:  This post discusses Social Media, Social Networks and online marketing.  Many times Social Media and Social Networking are considered one in the same, however they completely different.  One provides a platform for advertising and delivering one’s message and information; and the other deals with building community.  The most popular of these platforms are obviously those which allow for both, such as Facebook.

Social Media is defined as delivering one’s adverts, information and message (the content) via a relational marketing (social network) platform.

Social Network is defined as community building platforms wherein one can connect with another based upon a relationship.

Comments

  • Rebecca Leet

    I just stumbled across this chart as I was looking for something else on the web. As someone who consults in this area for a living, I tip my hat to a really good listing of the various vehicles and their potential uses with different audiences. And good for you for helping people understand that social media is only ONE vehicle. social media is like a new toy, it’s all we want to play with when we get it!

  • Jason Ansley

    Thank you Rebecca for your kind compliments. I will be sure to check out your work as well.

    Jason Ansley

    [WORDPRESS HASHCASH] The poster sent us ’0 which is not a hashcash value.

  • http://www.i-bukmacher.pl bukmacher

    I want to start blogging too, what do you think, which blog cms is good for noob?

  • Jason Ansley

    WordPress is my favorite cms for a blog. If you have no access to a Webhost or don’t have a friend or colleague whom can help you then use wordpress.com if you are technically knowledagle or have tech friend/colleague then use wordpress.org

    Another save bet is blogger from Google.

    But, wordpress.com and .org have a much better community around it.

    If you would like more information please let me know!
    Jason Ansley
    NPOdev

    [WORDPRESS HASHCASH] The poster sent us ’0 which is not a hashcash value.

  • http://tattoos4everybody.com Emerson

    Very interesting article. Keep posting dude !!

  • Jason Ansley

    WordPress is a staple in the blogging community. If you do not have any technical ability or someone who can help you get setup, then use wordpress.com. Blogger is another option as well for the beginner. If you have access to technical know-how then I recommend WordPress.org (you can download and install the platform onto most web servers.) Contact NPOdev for help if you want to go a self-install but need help. We can help for very inexpensive.

    Jason Ansley

  • Brook Shier

    I stumbled across your blog and think it’s fantastic, keep posting!

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